In one of the more surreal customer service nightmares we’ve come across recently, Paypal ordered a disgruntled buyer to destroy a $2500 violinand provide evidence of said destruction in order to get their money back after they claimed it was a
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counterfeit. The seller, who was never given a chance to dispute the counterfeit claim is now out both $2500 and the violin. The violin was definitely an antique, and had been authenticated and examined prior to sale, but Paypal never heard any of that. A warning to all who accept Paypal for purchase- the company may act in capricious and damaging ways to rob you of your livelihood or property.
Related articles
- PayPal Tells Buyer To Destroy Purchased Violin Instead Of Return For Refund (consumerist.com)
- PayPal orders destruction of antique violin by buyer (geek.com)
- PayPal strikes again, and this time an antique violin pays the ultimate price (digitaltrends.com)
- PayPal told dissatisfied buyer to destroy violin rather than return it (shortformblog.tumblr.com)
- PayPal Smashed Some Lady’s Antique Violin, and Can Smash Yours Too [Wtf] (gizmodo.com)
- PayPal Makes Buyer Destroy a Valuable Antique Violin To Get a Refund (laughingsquid.com)
- PayPal: if you don’t like the violin you bought, smash it and we’ll give you your money back (boingboing.net)
