Oliver Desofi, a 77-year old retired bank executive, has won a battle with Cingular…thanks to the efforts of the Sarasota Herald-Tribune. Cingular refused to remove more than $31,000 in roaming charges for calls that he said he never made.
Desofi couldn’t have made these calls…as all the over 4,000 calls were made in Nicaragua…a place he has never been. He complained of fraud…Cingular disagreed. We wonder they assumed Mr. Desofi was sleepwalking…or suffers from amnesia about his trip to Nicaragua. They cancelled his account when their fraud department could not find any problems.
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While now, the bill has been credited, and an additional $120 added for the inconvenience…should he wish to return…Mr. Desofi does not plan to return to Cingular. We don’t blame him.